About Us

DELIVERY All products ordered from this site are shipped using Royal Mail. At the Secure Checkout page, you‘ll see the ordered item’s description, its price, and delivery time. Where available, you can also choose a faster delivery method for each item on your order for an additional fee. Delivery times vary depending on your selected delivery address, availability of your items, and the time of the day you place your order. RETURNS Here at Seruman we are always to help, and we strive to offer total peace of mind when shopping with us. We pride ourselves on offering the highest levels of customer service along with simple, uncomplicated Service and Return policies. We understand that sometimes products need to be returned. Whether your item has developed a fault, is damaged or is no longer required, we can help. Seruman has a thirty day return policy on all products purchased through our website. To return goods, the customer must inform us in writing, by email to info@seruman.com within thirty days stating that you wish to return a product. Please include your name, address, and original order number in all correspondence. 
 If you are having difficulties with your product / purchase please contact our Customer Service Department as many issues can be rectified via email. PLEASE NOTE: Always contact us prior to returning anything, as you will require a return number and further details regarding how to return the goods. 
In line with the UK Distance Selling Regulations, it is the customer's responsibility to return the products to us (along with any associated costs) and to ensure that the product arrives safely, in “as new” condition and complete with all supplied accessories. We recommend using an insured and traceable postal service as we are not responsible for any products lost in the post.

 Any ‘Promotional Items’ supplied with the goods must also be returned. If such items are not returned the full value of the promotional items will be deducted from any refund that may be issued. Faulty Products
Faulty goods must be returned within thirty days of purchase to qualify for a refund. If your purchase falls outside this time, then please contact us.

Once the fault is confirmed by our Customer Service Department, you will be refunded the full purchase price providing the product returned is complete, includes all accessories and is in ‘as new’ condition with all original packaging.

If our returns department cannot find a fault with your product then you will have the choice of having the product or returned to you or the appropriate carriage costs deducted from the refund. Cancelled Orders / Unwanted Products
 If the goods returned are complete including all accessories and in an ‘as new’ condition with all original packaging, you will be refunded the full purchase price less the cost of any additional delivery services requested by yourself. 

If the goods returned are in ‘as new’ condition but with accessories missing you will be refunded the full purchase price less the cost of missing accessories (prices available upon request). In this situation we will contact you and you then have the option to return the missing accessories or have the appropriate deduction applied to your refund. 

 A refund will be processed once we have received / inspected your returned products - This may take up to a maximum of ten working days but is generally quicker. 
 Refund - Money will be refunded to your original payment method used to place the order Exclusions to our Returns Policy & Warranty Claims
 Our returns policy does not apply to bespoke, custom made or special-order products. Seruman will not be liable for any consequential loss resulting from a faulty product or failed delivery / collection.
 All warranties do not cover the following scenarios:
• Abuse, mishandling or accidental damage of the product
• The product has been used for purposes it was not designed to be used for
•Wear and tear beyond the design intentions of the product
• The fault was caused by using accessories or additional parts that are not specifically designed / certified to work with your product
• Inadequate care and maintenance of the product